Field Service and Maintenance
M3 provides fast, reliable technical support and a range of service programs to keep your AV and video systems performing as expected.
We recognize that even the best designed systems and best-in-class equipment will likely experience trouble at some point. M3’s service plans are intended to deliver performance reliability and peace of mind.
Our 24/7 tech support line and 9-5 live help desk are manned by knowledgeable, friendly technicians who understand the critical nature of your call. Our experts can often resolve problems right over the phone, but if needed, a field service specialist can be dispatched to quickly resolve the issue on site.
Whether you want to establish a regular schedule of system maintenance, user training, or need help with equipment failure or warranty management, M3 has the right program to protect and optimize your technology assets. M3 field service and maintenance plans include:
- Customized service level agreements
- 9-5 live help desk support & 24/7 help line
- Customized response times/escalated emergency response
- Training & documentation creation
- Serial number and asset tag management
- Warranty and end-of-life management
- Loaner equipment