Managed Services

Even the best-designed systems and best-in-class equipment can experience trouble that requires customer support services at some point. M3’s dedication to the total customer is shown through our Managed Services Division and Network Operations Center (NOC), which handle our specialized, superior AV and IT service programs, from Nashville, TN, Houston, TX, to Huntsville, AL.

Whether you want to establish a regular schedule of system maintenance, remote monitoring services, user training, or need help with equipment failure or warranty management, M3’s service specialists have years of experience with in-field troubleshooting and critical issue resolution. When trouble strikes, they have the know-how to get you back online quickly, and confidently.

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Managed Services Feature

7-5 live help-desk for technical support access
Field service and scheduled maintenance
Cisco & Polycom videoconferencing service
Custom Service Level Agreements
Active system monitoring
Asset/End of Life management
Remote configuration and programming
System operation training/retraining

When you partner with us, our team of certified professionals becomes an extension of your in-house team, taking the pressure of supporting different audio, visual, collaboration, and presentation systems off of your team so they can focus on innovation. Simplify the challenges your business faces in managing AV and collaboration technology with M3’s Managed Services.

Our service plans provide you with top-level support – whether scheduled maintenance, meeting support, full or part-time on-site technical staffing or even proactive asset management.

NOC (Network Operations Center)

Network Operations Center (NOC)

M3’s Network Operations Center (NOC) based in Nashville TN is the central service hub through which we deliver all Managed Services – Help Desk support, remote monitoring, emergency field service, on-site support, and more. With GPS visibility of dozens of M3 technicians we can quickly dispatch an expert to resolve service needs.

M3 NOC features:

8-5 live Help Desk call center
Remote programming/diagnostics
Active system monitoring
Service Contract administration
Field Services operations control

Service Plan Options

M3 oﬀers various Maintenance Plan and Service Level Agreements (SLA) options. These fully customizable programs provide top-level support according to each client’s speciﬁc needs – whether scheduled maintenance, full or part-time on-site technical staffing or even proactive asset management. M3’s Managed Services brings peace of mind to maintaining all of your technology assets.

M3′s Service Plans Options:

Unlimited Help Desk access
Emergency field service
Scheduled maintenance
Asset management
Warranty liaison services
Loaner equipment
On-site technical staffing
User training/retraining

To learn more about our service plan offerings, click here.

Warranty Information

Warranty

Even the best-designed systems and best-in-class equipment can experience trouble at some point. When trouble strikes, we can get you back online quickly, and confidently.

M3 Standard Workmanship Warranty

M3 Technology Group, Inc. guarantees system installations to be free of defects in hardware, cables, connectors (materials), and workmanship for a period of 90 days from the date of completion unless otherwise outlined in the contract/bid. Completion is defined as the date of installation, training completion, and issuance of Certificate of Completion.

Defective materials or equipment will, at M3’s option, be repaired or replaced at no cost to the owner during the warranty period, provided any work does not void the manufacturers’ warranties or adversely affects the products’ performance.

This Warranty does not cover problems caused by associated equipment provided and/or connected by others, or damage caused by accident, misuse, abuse, theft, vandalism, improper power source, fire, flood, lightning, earthquakes, (or any other acts of God), repair, or alteration by parties other than M3. This Standard Workmanship warranty is independent of all manufacturers’ warranties.

Manufacturer Warranties

For equipment purchases, the manufacturers’ warranties apply and shall be supported by M3 if said warranty period is greater than the length of the M3 Standard Workmanship Warranty. For warranty periods less than the M3 Standard Workmanship Warranty period, M3 shall be liable only for defects in a given item until the end of that period.